For startup and small business choosing a phone system can be the most important decision. Both VoIP and traditional phone lines have their own advantages in terms of efficiency and keeping in contact with employees and customers. Cloud-based technology is widely used in advancing communications today, but a landline phone can also still save well.
This blog outlines the advantages of both landline and cloud phones, allowing you to decide which will be best for your business.
Landlines are telephones that transmit calls by wires connected to a wall socket. It is a physical phone that has to be connected to work and there has been a decline of them since mobile devices are more common to have.
VoIP is a phone system technology that makes calls over the internet. With VoIP, you can make calls from any device as long as you have an internet connection. It is similar to other internet-based communication applications like Facebook Messenger or Apple Facetime. VoIP unlike messenger and facetime is a lot more secure and has reliable HD call quality much suited for business communications.
Advantages of a landline
Call always go through
Unlike VoIP, a landline is not connected to the internet and does not need an internet connection allowing stability. Calls are easily made as there are no outside interference. Of course, there are extraneous circumstances such as bad weather, but overalls making calls via a landline are always reliable.
Simple to use
Landlines are easier to understand by older generations and are beneficial for older establishments which cannot source an internet connection. Furthermore, additional features that VoIP offers might be confusing or not needed for every task. The simplicity of traditional landlines still make it a favorite for both business and domestic premises.
Disadvantages of Landline
The landline system has barely changed since it's conception. For example, to have access to a new line an engineer would have to physically install one incurring costs. There has been an increase demand for remote work which traditional lines cannot accommodate for due to fixed lines. Furthermore, traditional landlines don't have additional features to streamline and better operations.
The cost of a landline is much higher than VoIP. The cost of domestic calls is high and international calls are even higher. VoIP has low costs and some packages offer international included no additional cost. There is also a higher cost to fix and maintain landlines because it requires an engineer to fix the wires.
Lack of telephone extensions and features
Landlines have basic features such as call forwarding, blocking, three-way calls, and waiting messages but that is about it. Not to mention that these features are usually an added cost. For example, having to transfer the line to another user. These additional costs make maintaining a landline that much more expensive.
Fixed to a location
Landlines have to be connected by wire in a specific location. There is no way to take it with you which means you are fixed to a spot. Making remote work very difficult and added costs of maintaining an office space.
Benefits of VoIP
VoIP offers lower rates on regular calls but also on international calls compared to traditional phone lines. There are many reasons why VoIP is cheaper, one being that there is no need for an engineer to set it up. These lines which are known as 'users' can be set up in as little as 24 hours. All users and features are set up by the providers leaving you to focus on your business and minimize any downtime.
With VoIP, productivity in a business increases due to not being tied down to a location like with landlines. VoIP increases productivity since you can work at any time that works for all of your team members from a device they would like to use.
Backup and security
Landlines are secure but they don’t back up your information. VoIP has features that will help keep your sensitive information safe. With VoIP, you can back up and secure important documents. It also has cloud storage where you can share files and documents with your colleagues for easy and safe access.
Call management features
VoIP has 50+ features that help to manage calls and many other tools. All of these features help your small business run more efficiently and make the customer journey easier. From call queues to virtual receptionist can help streamline processes and allow the customer to get through to the right place. The latter minimizes customer wait times and helps prevent missed calls.
Disadvantages of VoIP
Bad Internet Connection
Since VoIP has to rely on internet connection if the connection is bad or calls cannot me made. Additionally a weak internet presence means that ongoing calls can periodically be cut off along with the audio and video quality being poor.
In the event of a power outage, customers will not be able to reach your business. You can still use your cell phone and cellular data, but it won’t be as reliable. Consequently, even businesses who switch to VoIP sometimes maintain a single traditional phone line, just in case of emergencies.
Weighing both systems against each other, it's clear to see that VoIP has many additional features that make it the superior choice. These can be used to better operations and customer service.
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