VoIP Phone Systems: Operational
VoIP Phone Telephony: Operational
Telecoms Connectivity: Operational 
Website Hosting: Operational
MYbOnline Customer Portal Operational

 


 

Planned maintenance: 


Upcoming - NONE

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Known incidents:

bOnline phone (VoIP) telephony: 08/09/2021 - Resolved

Latest update - 13.09.2021 - Resolved

Calls to international destinations have been restored. Calls to international destinations fall into three categories and details of how to dial international destinations using bOnline phone can be read here.

15:42 08.09.2021 

Some customers are experiencing an issue with dialling out to international destinations. We're working with our network partner to investigate the issue and restore the service as soon as possible.

 

bOnline phone (VoIP): 18/08/2021 - Resolved

Latest update - 19:00 19.08.2021 - Issues affecting bOnline phone have been resolved. 

16:53 18.08.2021 

Some customers are experiencing an issue with dialling out using the mobile and or desktop apps and some inbound calls are disrupted. 

We're working with our network partner to investigate the issue and restore the service as soon as possible. This issue was presented at 16:00 and is ongoing with our carriers. 

Our teams are investigating the cause and we will keep customers updated as soon there is more information. 

 

Telecoms connectivity: 08/04/2021

Incident 13775477 - Outage Description
- Summary
Customers connected in Greenock Exchange are experiencing a loss of voice and data services following a failed planned works. We are currently diagnosing the issue and will continue to provide updates on progress. Impacted Exchange Code: WSGRE

- Update
Latest Update
Preliminary investigations are underway with our engineers to determine the root cause of this network incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.


Incident 13775483 - Outage Description
- Summary
Some customers at the Penn exchange are experiencing a loss of service. Customers connected to this exchange may be without the use of TV or Broadband services for the duration of this outage. Impacted exchange code: CMPEN

- Update
Latest Update
Preliminary investigations are underway with our engineers to determine the root cause of this network incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.


Incident 13775561 - Outage Description
- Summary
Network monitoring has identified that a number of customers who connect via LSPUT - Putney exchange are experiencing a total loss of service.

- Update
Latest Update
Preliminary investigations are underway with our engineers to determine the root cause of this network incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.

Incident 13775479 - Outage Description
- Summary
Customers connected in Gourock exchange are experiencing a loss of voice service following a failed planned works. We are currently diagnosing the issue and will continue to provide updates on progress. Impacted exchange code: WSGOU

- Update
Latest Update
Preliminary investigations are underway with our engineers to determine the root cause of this network incident. At this stage we are unable to issue an ERT until our engineers have completed further diagnostics.

 

Telecoms Connectivity:18/03/2021

Latest update - 19:00 18.03.2021 - Issues affecting the East Midlands area have been resolved. We do apologise sincerely for any inconvenience caused during this outage. If you are still experiencing issues with your services, please do let us know.

Loss of service in the East Midlands 

We are aware of an ongoing network outage with one of our national suppliers which is affecting some of our broadband and fibre customers in the East Midlands. 

Some customers in and around the East Midlands are currently experiencing a loss of service. Exchanges affected;

  • Alvaston
  • Arnold
  • Ashby De La Zouch
  • Barton Under Needwood
  • Basford
  • Beaumont
  • Beeston
  • Belgrave
  • Belper
  • Birstall
  • Blidworth
  • Bolsover
  • Bulwell
  • Burton Joyce
  • Burton On Trent
  • Burton Trent
  • Castle Donington
  • Chalfont Drive
  • Chellaston
  • Chesterfield
  • Clay Cross
  • Coalville
  • Cotgrave
  • Derby
  • Draycott
  • EMKIMBE Kimberley
  • Etwall
  • Gedling
  • Glenfield
  • Goscote
  • Gosforth
  • Holmewood
  • Hucknall
  • Ibstock
  • Kirby Muxloe
  • Kirkby in Ashfield
  • Leabrooks
  • Leicester Haymarket
  • Long Eaton
  • Loughborough
  • Mansfield
  • Melbourne
  • Montfort
  • New Ollerton
  • Nottingham Longbow
  • Old Whittington
  • Peartree
  • Pinxton
  • Quorn
  • Ripley
  • Ruddington
  • Saint Barnabas
  • Sandiacre
  • Shardlow
  • Shepshed
  • Sherwood
  • Shirebrook
  • Sileby
  • Southwell
  • Staveley
  • Stoneygate
  • Sutton in Ashfield
  • Swadlincote
  • Thurnby
  • Tibshelf
  • Trentside
  • Tutbury
  • Warsop
  • Willowcroft
  • Wollaton
  • Woodborough
  • Wymeswold

We'd like to apologise for any inconvenience caused during this time and assure you that our network partners are working to restore service as a priority.

Latest Update 17:40 -  Network engineers are on site and are liaising with third party engineers investigating the issue. If you're affected by this, there is no need to contact us as we'll be providing any updates here.

 

bOnline phone (VoIP): 19/02/2021 - Resolved 

Latest update - 21:47 19.02.2021 - We are pleased to confirm that the earlier problem has now been resolved and access has been restored, once again we apologise for any inconvenience caused.  

Some customers are experiencing an issue with dialling out using the mobile  apps. Inbound calls and desktop app remains operational. 

We're working with our network partner to investigate the issue and restore service as soon as possible. This issue presented at 14:01 and is ongoing with our carriers. 

Our teams are investigating the cause and we will keep customers updated as soon there is more information. 

 

bOnline phone (VoIP): 18/02/2021 - Resolved 

Latest update - 18:47 18.02.2021 - We are pleased to confirm that the earlier problem has now been resolved and access has been restored, once again we apologise for any inconvenience caused. 

Some customers are experiencing an issue with dialling out using the mobile and or desktop apps and some login issues. 

We're working with our network partner to investigate the issue and restore service as soon as possible. This issue presented at 16:01 and is ongoing with our carriers. 

Our teams are investigating the cause and we will keep customers updated as soon there is more information. 

 

bOnline phone (VoIP): 17/02/2021 - Resolved

Latest update - 15:43 17.02.2021 - We are pleased to confirm that the earlier problem has now been resolved and access has been restored, once again we apologise for any inconvenience caused. 

Some customers are experiencing an issue with dialling out using the mobile and or desktop apps and some inbound calls are disrupted. 

We're working with our network partner to investigate the issue and restore service as soon as possible. This issue presented at 15:00 and is ongoing with our carriers. 

Our teams are investigating the cause and we will keep customers updated as soon there is more information. 

 

bOnline phone (VoIP): 17/02/2021 - Resolved

Latest update - 13:00 17.02.2021 - We are pleased to confirm that the earlier problem has now been resolved and access has been restored, once again we apologise for any inconvenience caused.

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We are aware of an ongoing intermittent outage with one of our national suppliers which is affecting some of our bOnline phone (VoIP phone system) customers. 

Some customers are experiencing an issue with dialling out using the mobile and or desktop apps and some inbound calls are disrupted. 

We're working with our network partner to investigate the issue and restore service as soon as possible. This issue presented at 11:05 and is ongoing with our carriers. 

Our teams are investigating the cause and we will keep customers updated as soon there is more information. 

 

bOnline phone (VoIP): 10/02/2021 - resolved

Latest update - 18:00 10.02.2021 - We are pleased to confirm that the earlier problem has now been resolved and access has been restored, once again we apologise for any inconvenience caused.

----

We are aware of an ongoing intermittent outage with one of our national suppliers which is affecting some of our bOnline phone (VoIP phone system) customers. 

Some customers are experiencing an issue with accessing mobile and or desktop apps and some inbound and outbound calls are disrupted. 

We're working with our network partner to investigate the issue and restore service as soon as possible. This issue presented at 16:05 as a total loss of service and at 17:30 was updated to an intermittent issue with our carriers. 

Our teams are investigating the cause and we will keep customers updated as soon there is more information. 

 

Telecoms Connectivity: 29/05/2020 - resolved

Latest update - 11:35 AM - We are pleased to confirm that the earlier problem has now been resolved and access has been restored, once again we apologise for any inconvenience caused.

We are aware of an issue affecting some customers' access to websites and apologise for any inconvenience this may cause.
Our teams are investigating the cause and we will keep customers updated as soon there is more information. 

 

Telecoms Connectivity: 29/05/2020

We are aware of an ongoing network outage with one of our national suppliers which is affecting some of our broadband and fibre customers. 

Some customers are experiencing an issue with connecting to the internet despite the router light remaining green, others are experiencing a total loss of service.

We're working with our network partner to investigate the issue and restore service as soon as possible.

 

Telecoms Connectivity: Recent Adverse Weather - 24/02/2020
Following the recent storms in the UK. Adverse weather has resulted in some damage to the Openreach network and we’re sorry to report that fault rates in the most affected areas are at very high levels, this is also causing serious mobility challenges for engineers.
 
Openreach have declared Matters Beyond Our Reasonable Control (MBORC) for repair activities in the following areas:
  • West Downs
  • Central Scotland
  • Cardiff and South Wales
  • Stoke and Chester
  • South Midlands
  • East Midlands
  • Manchester
  • Avon & Wiltshire
  • North Downs
  • North and Mid Wales
  • Swansea and West Wales
  • Newmarket
  • Thamesway
  • Solent
We've seen an increase in repair demand and you may experience some delay in response and repair times, especially in the worst impacted areas. You may also experience longer wait times when contacting us. Please accept our apologies for this, we are working hard to ensure that we return to normal levels of performance as soon as we can. If possible, please ensure that only essential contact is made as this will help us to better serve all of our customers.
 
Based on current forecasts, Openreach hope to recover in all but a few areas by the 6th March. We know how important our service is for you and your customers and we are working tirelessly to restore services as quickly as possible and provide you with the information you need. 
 
 

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