Our systems
See upcoming maintenance and any incidents in progress.
VoIP Phone Systems: | Operational |
VoIP Phone Telephony: | Operational |
Telecoms Connectivity: | Operational |
Website Hosting: | Operational |
MYbOnline Customer Portal | Operational |
Planned maintenance:
Upcoming:
System Maintenance - 10/02/23
We have maintenance planned to improve the following telephony features:
- Shared contact upload
- Group calls notification
- Voicemail greeting - audio upload
Upgrade window: Friday 10 February 22:00 - 23:00 GMT
Impacted services during the maintenance window:
- bOnline phone - mobile & desktop apps
- MYbOnline dashboard
If your business requires telephony services during the maintenance period, please get in touch with our VoIPCare Team via MYbOnline portal chat.
System Maintenance - 19/12/22 [Completed]
Together with our carrier, we’re making some improvements to our infrastructure that will improve platform stability and reliability.
Upgrade window:
Monday 19 December 22:00 - 23:00 GMT
Impacted services during the maintenance window:
- bOnline phone telephony services (bOnline phone mobile & desktop apps)
- MYbOnline account holder dashboard
If you use a VoIP handset, please switch it OFF and back ON.
Known incidents:
bOnline phone (VoIP) telephony: 23/01/2023 - RESOLVED
09:37 23.01.2023
The intermittent issue that occurred earlier today which may have affected your phone system, is now resolved, and we’re sorry for the inconvenience.
Our carrier has implemented a solution, and together we will continue to conduct a series of milestone checks to confirm the solution remains successful.
If you use a VoIP handset, please switch it OFF and back ON.