VoIP Phone Systems: Operational
Telecoms Connectivity: Operational
Website Hosting: Operational

*Third party system issues


Engineer visits COVID-19

01/04/2020

In light of the Government’s latest measures, Openreach will now only prioritise essential maintenance and repair works to minimise engineer visits. As a result, some customers who require an engineer visit to install bOnline broadband will have their appointments postponed.

bOnline NHS and essential businesses customers will be prioritised and we’re working to ensure affected customers are aware of alternative options. Most customers looking to switch to bOnline will not be impacted.

Business continuity COVID-19

09/03/2020

Planned maintenance: 

 

Upcoming 

There is no scheduled planned maintenance at this time. Please subscribe for future updates.


Known incidents: 

Telecoms Connectivity: 29/05/2020 - resolved

Latest update - 11:35 AM - We are pleased to confirm that the earlier problem has now been resolved and access has been restored, once again we apologise for any inconvenience caused.

We are aware of an issue affecting some customers' access to websites and apologise for any inconvenience this may cause.
Our teams are investigating the cause and we will keep customers updated as soon there is more information. 

 

Telecoms Connectivity: 29/05/2020

We are aware of an ongoing network outage with one of our national suppliers which is affecting some of our broadband and fibre customers. 

Some customers are experiencing an issue with connecting to the internet despite the router light remaining green, others are experiencing a total loss of service.

We're working with our network partner to investigate the issue and restore service as soon as possible.

 

Telecoms Connectivity: Recent Adverse Weather - 24/02/2020
Following the recent storms in the UK. Adverse weather has resulted in some damage to the Openreach network and we’re sorry to report that fault rates in the most affected areas are at very high levels, this is also causing serious mobility challenges for engineers.
 
Openreach have declared Matters Beyond Our Reasonable Control (MBORC) for repair activities in the following areas:
  • West Downs
  • Central Scotland
  • Cardiff and South Wales
  • Stoke and Chester
  • South Midlands
  • East Midlands
  • Manchester
  • Avon & Wiltshire
  • North Downs
  • North and Mid Wales
  • Swansea and West Wales
  • Newmarket
  • Thamesway
  • Solent
We've seen an increase in repair demand and you may experience some delay in response and repair times, especially in the worst impacted areas. You may also experience longer wait times when contacting us. Please accept our apologies for this, we are working hard to ensure that we return to normal levels of performance as soon as we can. If possible, please ensure that only essential contact is made as this will help us to better serve all of our customers.
 
Based on current forecasts, Openreach hope to recover in all but a few areas by the 6th March. We know how important our service is for you and your customers and we are working tirelessly to restore services as quickly as possible and provide you with the information you need. 
 
 

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