Upcoming:

System Maintenance - 10/02/23

We have maintenance planned to improve the following telephony features:

• Shared contact upload
• Group calls notification
• Voicemail greeting - audio upload

Upgrade window: Friday 10 February 22:00 - 23:00 GMT

Impacted services during the maintenance window:

• bOnline phone - mobile & desktop apps
• MYbOnline dashboard

If your business requires telephony services during the maintenance period, please get in touch with our VoIPCare Team via MYbOnline portal chat.

System Maintenance - 19/12/22 [Completed]

Together with our carrier, we’re making some improvements to our infrastructure that will improve platform stability and reliability.

Upgrade window:

Monday 19 December 22:00 - 23:00 GMT

Impacted services during the maintenance window:

• bOnline phone telephony services (bOnline phone mobile & desktop apps)
• MYbOnline account holder dashboard
  

If you use a VoIP handset, please switch it OFF and back ON.

Known incidents:

bOnline phone (VoIP) telephony: 23/01/2023 - RESOLVED

09:37 23.01.2023

The intermittent issue that occurred earlier today which may have affected your phone system, is now resolved, and we’re sorry for the inconvenience.

Our carrier has implemented a solution, and together we will continue to conduct a series of milestone checks to confirm the solution remains successful.

If you use a VoIP handset, please switch it OFF and back ON.