Our systems
See upcoming maintenance and any incidents in progress.
| VoIP Phone Systems: | Operational |
| VoIP Phone Telephony: | Operational |
| Telecoms Connectivity: | Operational |
| Website Hosting: | Operational |
| MYbOnline Customer Portal | Operational |
Planned maintenance:
Upcoming:
System Maintenance - 03/05/23 [COMPLETE]
Together with our carrier, we’re improving our infrastructure to improve platform stability and reliability.
Upgrade window:
Wednesday 03 May 24:00 - 05:00 BST
Impacted services during the maintenance window:
- bOnline phone telephony (Mobile/Desktop apps and IP Phones)
- MYbOnline account holder dashboard
If your business requires telephony services during the maintenance period, please get in touch with our VoIPCare Team via MYbOnline portal chat.
Known incidents:
bOnline phone (VoIP) telephony: 09/06/2023 - Resolved
13:30 09.06.2023
The intermittent issue that occurred earlier today and may have affected your phone system, is now resolved. We’re sorry for the inconvenience.
Our carrier has implemented a solution, and we will continue conducting a series of milestone checks to confirm the solution remains successful.
If you use a VoIP handset, please switch it OFF and back ON.
