VoIP Phone Systems: Operational
VoIP Phone Telephony: Operational
Telecoms Connectivity: Operational 
Website Hosting: Operational
MYbOnline Customer Portal Operational



Planned maintenance: 

System Maintenance - 03/05/23 [COMPLETE]

Together with our carrier, we’re improving our infrastructure to improve platform stability and reliability.

Upgrade window:

Wednesday 03 May 24:00 - 05:00 BST

Impacted services during the maintenance window:

  • bOnline phone telephony (Mobile/Desktop apps and IP Phones)
  • MYbOnline account holder dashboard

If your business requires telephony services during the maintenance period, please get in touch with our VoIPCare Team via MYbOnline portal chat.

Known incidents:

bOnline phone (VoIP) telephony: 09/06/2023 - Resolved

13:30 09.06.2023

The intermittent issue that occurred earlier today and may have affected your phone system, is now resolved. We’re sorry for the inconvenience.

Our carrier has implemented a solution, and we will continue conducting a series of milestone checks to confirm the solution remains successful.

If you use a VoIP handset, please switch it OFF and back ON.