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Telecoms Connectivity: Operational*
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*Third party system issues

Business continuity COVID-19

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Known incidents: 


Telecoms Connectivity: Recent Adverse Weather - 24/02/2020
Following the recent storms in the UK. Adverse weather has resulted in some damage to the Openreach network and we’re sorry to report that fault rates in the most affected areas are at very high levels, this is also causing serious mobility challenges for engineers.
Openreach have declared Matters Beyond Our Reasonable Control (MBORC) for repair activities in the following areas:
  • West Downs
  • Central Scotland
  • Cardiff and South Wales
  • Stoke and Chester
  • South Midlands
  • East Midlands
  • Manchester
  • Avon & Wiltshire
  • North Downs
  • North and Mid Wales
  • Swansea and West Wales
  • Newmarket
  • Thamesway
  • Solent
We've seen an increase in repair demand and you may experience some delay in response and repair times, especially in the worst impacted areas. You may also experience longer wait times when contacting us. Please accept our apologies for this, we are working hard to ensure that we return to normal levels of performance as soon as we can. If possible, please ensure that only essential contact is made as this will help us to better serve all of our customers.
Based on current forecasts, Openreach hope to recover in all but a few areas by the 6th March. We know how important our service is for you and your customers and we are working tirelessly to restore services as quickly as possible and provide you with the information you need. 

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