See upcoming maintenance and any incidents in progress.
|VoIP Phone Systems:||Operational|
|VoIP Phone Telephony:||Operational|
|MYbOnline Customer Portal||Operational|
System Maintenance - 03/05/23 [COMPLETE]
Together with our carrier, we’re improving our infrastructure to improve platform stability and reliability.
Wednesday 03 May 24:00 - 05:00 BST
Impacted services during the maintenance window:
- bOnline phone telephony (Mobile/Desktop apps and IP Phones)
- MYbOnline account holder dashboard
If your business requires telephony services during the maintenance period, please get in touch with our VoIPCare Team via MYbOnline portal chat.
bOnline phone (VoIP) telephony: 09/06/2023 - Resolved
The intermittent issue that occurred earlier today and may have affected your phone system, is now resolved. We’re sorry for the inconvenience.
Our carrier has implemented a solution, and we will continue conducting a series of milestone checks to confirm the solution remains successful.
If you use a VoIP handset, please switch it OFF and back ON.