Small business secrets...

International Women’s Day 2021

Posted by Amina Addow on Mar 8, 2021 3:29:50 PM

March 8th is International Women’s Day.

This year’s theme is ‘choose to challenge’. This encourages us to stay alert in order to tackle unconscious gender bias and inequality.

By challenging the status quo we can choose to call out this bias and choose to seek out and celebrate women’s achievements.

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Topics: Latest, bOnline & Industry News

8 reasons to use a virtual phone number for your small business

Posted by Amina Addow on Feb 24, 2021 2:31:00 PM

No matter the size of your business, it's important to present a professional appearance to anyone who interacts with your business. This can apply to the email address you present on your website and more importantly a phone number. It's important to have a reliable and stable landline presenting number. 

Here's why a virtual number is best for your business.

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Topics: Latest, VoIP

BT shutdown: Salisbury achieves full-fibre in preparation for stop-sell

Posted by Amina Addow on Feb 22, 2021 2:45:25 PM

In December 2020, Salisbury became the first city in the UK to gain complete access to Openreach's full fibre (FTTP) network. Over 90% of the city now has access to fast and full fibre broadband.

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Topics: Latest, bOnline & Industry News

bOnline phone features: Enterprise voicemail greeting

Posted by Amina Addow on Feb 18, 2021 2:40:12 PM

bOnline phone now allows your business to upload a custom professional voicemail greeting to callers.

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Topics: Latest, Feature releases

How to prepare your small business for re-opening

Posted by Amina Addow on Feb 17, 2021 3:19:12 PM

Due to the current COVID-19 pandemic, the majority of businesses either resorted to remote working or have unfortunately shut down during lockdown. Many businesses, especially small businesses, have greatly felt the impacts of this economic crisis.

As the world is preparing to bounce back from this devastation with help of the vaccine, many small businesses will need to reface and begin a new build-up for their company and look to see how they can rebuild what was lost and continue growing with in the future.

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Topics: Small business tips, Latest

How to engage remote employees to provide better customer service

Posted by Amina Addow on Feb 4, 2021 3:05:18 PM

2020 has brought a new expectation for remote work. Due to Covid-19 nearly half of the UK workforce is working remotely. While remote work has always existed it was never required in the way that it is now.

More importantly, employees have had to completely change how they communicated and collaborate while being separated. The main concerns of remote work are distractions, low productivity and lack of consistent communication. Here are tips on how to engage remote employees while still providing the level of customer service consumers expect.

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Topics: Latest, VoIP

Traditional telephony: Can VoIP replace the landline?

Posted by Amina Addow on Feb 3, 2021 4:11:39 PM

For start-ups and small businesses choosing a phone number is often one of the first decisions.  After all, this will be used for reaching and keeping in contact with customers, employees, suppliers, etc. However, traditional telephony is becoming increasingly outdated leaving VoIP phone systems to take centre stage.

Here's why VoIP technology is slowly taking over the telecom space and as seen from the BT shutdown taking over traditional copper lines altogether.

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Topics: Latest, VoIP

bOnline phone feature release: text to speech

Posted by Amina Addow on Jan 26, 2021 11:42:25 AM

bOnline phone allows you to set your personalised closed greetings with text-to-speech technology, making it easy to accurately portray a professional message.

Easily convert typed text into natural-sounding speech using your bOnline phone dashboard and Google’s AI speech technologies.

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Topics: Latest, Feature releases

bOnline phone feature: Face ID and fingerprint ID login

Posted by Amina Addow on Jan 19, 2021 11:41:18 AM

You can now use Face and Fingerprint ID to login to your bOnline phone mobile app

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Topics: Latest, Feature releases

bOnline phone feature release: business hours setup

Posted by Amina Addow on Jan 12, 2021 4:03:42 PM

bOnline phone now allows you to easily edit, set and manage your business hours of operation using your account holder dashboard.

Simply update your business hours to reflect on how your bOnline phone system should direct your calls.

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Topics: Latest, Feature releases

About blog

A blog by bOnline for news, tips and insights for UK small and 'micro' business owners.

Subscribe to benefit from our weekly curated tips and tricks you'll need to start or grow your business. We focus mainly on insights related to UK business telecoms and the landline-free future.

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