The digital age has revolutionised the way people work. Even more so after the pandemic began. 

Gone are the days of people wanting traditional landlines using 100-year-old technology for their business. After BT announced that the traditional phone lines will become obsolete by 2025, many businesses are now switching to digital landlines and VoIP phone systems and benefiting. 

Before the pandemic, working remotely wasn’t top of mind, or was an earned privilege. But since the pandemic forced everyone around the world to stay indoors, remote working was the only option left. 

It may come as a surprise to you that even though COVID-19 pandemic caused a detrimental impact on many businesses across the UK, in recent times despite the pandemic, there has been a surge in company registrations. 

Did you know that since the pandemic started, many businesses have died down? If not, then you should be familiar with the fact that COVID-19 was not just responsible for impacting the health of people but also for snatching away their livelihoods.

While it’s often overlooked, caller experience is a major customer touchpoint that shouldn’t be overlooked. Setting up these four critical in-call announcements can help you present a professional image to all callers. 

By presenting clear messages containing relevant information about your business shows callers you value their time and want to assist.