Good customer service should be the foundation of a successful and well-respected business - but so many big companies today get away with paying lip service to their customers and never living up to their promises. The Economist recently reported that some firms are spending a lot of money appointing chief customer officers (CCOs) to help improve the customer experience, but is this the wrong way to approach the issue?
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Topics: CEO's blog
Web design is changing at an increasingly fast pace with new technologies such as HTML5 and CSS3 coupled with the proliferation of video, social media integration, improved tracking tools and much more.
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Topics: CEO's blog
