In unprecedented times, small businesses need to prepare and take action to prevent loss of services. While a forced change of location or a shake-up of teams can't be avoided, a VoIP phone system can help ensure business continuity and limit disruption for both staff and customers.
Openreach have announced they will be switching off their existing PSTN and ISDN network by 2025 and switching to a single IP network. Meaning that millions of businesses who still use traditional telephony would need to switch to a cloud-based solutions. While 2025 might seem far away small businesses can make the change now to limit disruption to their services.
Here's everything you need to know regarding the switch off.
For small business owners, every call is vital to connect with stakeholders, customers and other business partners. Your small business has to maintain a reliable telephony which can store and recall any message. Missed calls often lead to loss of sales and revenue consisting of missed leads and frustrated customers.
With over 50+ features a VoIP phone system can help prevent this by ensuring that every call reaches your business.
As the owner of a business, you've got to maintain a flawless line of communication to reach everyone who matters to your business - even if that’s just you at the start.
Imagine customers, suppliers or stakeholders not being able to reach your business at all, that's essentially the consequence of not having a stable and reliable, digital business landline telephone line.
Whilst this is of utmost importance there are other reasons why a landline number is preferable for small businesses, even if you’re answering it on your mobile phone.
As part of the conscious shift from traditional landlines to mobile technologies Openreach has announced that no new traditional telephony orders will be issued after December 2020. The move brings to an end the use of analogue phone lines and moves communications technology into an entirely online space.
We outline what a landline-free future will look for your small business.
It's important to stay ahead of competitors, particularly in the small business sector to attract more customers and set yourself apart. There are many areas that need to be improved upon to be a clear leader in your field and target market. For example, customer service, operations and overall profitability of your small business.
VoIP can help build upon efficiency and productivity to ensure that your small business is always the first choice for customers. Here are six ways this phone system can help your small business stay ahead.
In light of the pandemic, remote work is required now more than ever. Working from home away from your team can lead to issues in terms of organisation and miscommunication. Managing remotely means to make sure that employees are still accountable for their work while still keeping communication throughout.
With the help of VoIP, this is easy with over 50+ features designed to help communicate clearly even without being in the same room.
Inbound and outgoing calls are an imperative part of a call centre business. Traditional telephony doesn't have all the features necessary to answer each call efficiently and in a timely manner.
VoIP can help maximise call handling and make sure every call reaches your business with over 50+ features. Here are seven VoIP features that can benefit a call centre.
For most businesses, most leads come from inbound and outbound call leads. As small and medium businesses begin to grow the need for better technology and practices become clear.
Here are VoIP features to help your SME help generate and handle sale leads.
Many small businesses have already experienced the benefits of VoIP for their internal and external communications. There are still small businesses who are hanging onto traditional landlines at the cost of their business operations.
Here are some signs that your small business needs to switch to VoIP.