If you're looking to upgrade your small business phone system, a VoIP solution should be one of the first options you look at. This technology offers cheap tariffs, high-quality voice calls and a wealth of extra features, from the ability to pick your own memorable number to conference calling and even video services.
While it’s often overlooked, caller experience is a major customer touchpoint that shouldn’t be overlooked. Setting up these four critical in-call announcements can help you present a professional image to all callers.
By presenting clear messages containing relevant information about your business shows callers you value their time and want to assist.
No matter the size of your business, it's important to present a professional appearance to anyone who interacts with your business. This can apply to the email address you present on your website and more importantly a phone number. It's important to have a reliable and stable landline presenting number with added benefits such as call management features.
When the phone rings at your small business what happens? There are a number of scenarios that can happen such as the call is answered immediately, there is an auto attendant that directs the caller or hold music. All this is vital to the caller experience that your customers or stakeholders experience. It's important to know which one your small business is projecting day to day.
For small business owners starting out, it's common to want to use your personal mobile phone for work. It may seem convenient but the setbacks will become obvious in the future such as not being able to switch off, wondering whether every call is a personal or business and can damage your professional reputation.
Here are more reasons why using a personal mobile phone number isn't something you should be doing.
It may seem like a good starting point but using a mobile number for your small business but can be detrimental to your brand and relations with prospective callers. A study revealed that 85% of small business owners use mobile phones for business-related tasks on a regular basis. As your business grows over the years you'll soon start to feel the pain and limitations.
Here’s why it’s time to keep your personal and business number separate and move away from mobile phone use all together.
2020 has brought a new expectation for remote work. Due to Covid-19 nearly half of the UK workforce is working remotely. While remote work has always existed it was never required in the way that it is now.
More importantly, employees have had to completely change how they communicated and collaborate while being separated. The main concerns of remote work are distractions, low productivity and lack of consistent communication. Here are tips on how to engage remote employees while still providing the level of customer service consumers expect.
For start-ups and small businesses choosing a phone number is often one of the first decisions. After all, this will be used for reaching and keeping in contact with customers, employees, suppliers, etc. However, traditional telephony is becoming increasingly outdated leaving VoIP phone systems to take centre stage.
Here's why VoIP technology is slowly taking over the telecom space and as seen from the BT shutdown taking over traditional copper lines altogether.
For start-ups and small businesses choosing a phone number is often one of the first decisions. After all, this will be used for reaching and keeping in contact with customers, employees, suppliers, etc. Much like a professional and branded domain name and email, a phone number identifies and reflects your business (read why NOT to use a mobile number).
Typically, the decision of selecting a business phone number was closely associated with the trading location of the business as landlines were, by definition, tied to a premise...but no longer is this the case.