Small business secrets...

Why you still need a business (digital) landline telephone number (even if you answer it on your mobile phone)

Posted by Amina Addow on Nov 24, 2020 1:00:00 PM

As the owner of a business, you've got to maintain a flawless line of communication to reach everyone who matters to your business - even if that’s just you at the start.

Imagine customers, suppliers or stakeholders not being able to reach your business at all, that's essentially the consequence of not having a stable and reliable, digital business landline telephone line.

Whilst this is of utmost importance there are other reasons why a landline number is preferable for small businesses, even if you’re answering it on your mobile phone.

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Topics: Small business tips, Latest, VoIP

Remote work: How to make sure your small business is secure

Posted by Amina Addow on Nov 23, 2020 3:20:33 PM

2020 has brought a new expectation for work which many are getting used to. Due to Covid-19 40% of the workforce is working remotely. While remote work has always existed it was never required in the way that it is now.

Employees have had to completely change how they are communicating and working together. The main concern for businesses is the security of important information. Here are tips on how to make your small business and overall organisation secure while working remotely.

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Topics: Small business tips, Latest

6 must-have business tools for 2021

Posted by Amina Addow on Nov 6, 2020 3:12:28 PM

Any business owner can tell you, it is impossible to run a business without any outside assistance. No matter what type of business you own, you will need other employees, online resources, and business tools to help you keep your business successful.

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Topics: Small business tips, Latest

7 inexpensive marketing ideas for small businesses

Posted by Giselle Camacho on Oct 29, 2020 11:00:00 AM

Marketing can be expensive especially for small businesses that have limited start-up funds. Small businesses need to put themselves on the map using marketing tactics to stand out from a competitive environment. Good news is that some marketing tips are inexpensive and sometimes free.

Here are ways you can market your small business that doesn't break the bank.

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Topics: Small business tips, Latest

How to go from a sole trader to a small business owner

Posted by Giselle Camacho on Oct 27, 2020 4:47:29 PM

Once you’ve established yourself as a sole trader and making consistent profit, it’s a good idea to plan for growth. To business owners, growth often means increasing sales, however, you also need to focus on how to maintain or improve your profitability and learn how to maximize your time while scaling.

Here are five things to consider when growing into a small business:

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Topics: Small business tips, Latest

How to engage remote employees to provide better customer service

Posted by Giselle Camacho on Oct 6, 2020 11:00:00 AM

2020 has brought a new expectation for remote work. Due to Covid-19 nearly half of the UK workforce is working remotely. While remote work has always existed it was never required in the way that it is now.

Employees have had to completely change how they are communicating and working together. The main concerns of remote work are distractions, low productivity, lack of communication, difficult to manage, and security concerns. There are many things to help employees maintain their productivity levels and not feel disconnected from the rest of the team. 

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Topics: Small business tips, Latest

7 ways to tell your small business communications are outdated

Posted by Giselle Camacho on Oct 1, 2020 11:00:00 AM

For most small businesses owners, they don't realise that their operational systems are outdated until sales, leads and employee contribution slow down. The world of small business is changing with the growing demand remote working due to the COVID-19 pandemic.

Here are seven ways to tell your small business communications may be outdated and why it's time for an upgrade.

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Topics: Small business tips, Latest

Latest COVID-19 restrictions - what your small business needs to know

Posted by Giselle Camacho on Sep 28, 2020 2:34:13 PM

Recently the Prime Minister has made a statement announcing new Covid19 restrictions in England. The main advice is for those who can, to work at home for the foreseeable future. There are other measures that apply in England beginning Thursday 24th September. 

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Topics: Small business tips, Latest

What is a Call Queue and how can it benefit your business?

Posted by Lauren Bagdasarian on Jul 24, 2020 11:00:00 AM

Like many businesses, customer queries and sale leads are dealt with via the phone. Providing consistent excellent customer service is a challenge for any business. However, installing call queues can help and be an invaluable asset for your teams and business. Increasing the chance of calls being answered.

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Topics: Small business tips, Latest, VoIP

8 ways to build better customer relationships

Posted by Lauren Bagdasarian on Jul 23, 2020 12:30:00 PM

In a business setting, companies strive to make good relationships with their customers and potential business partners. Maintaining these relationships is essential for the success of further growth.

If employees and staff don't participate in the necessary networking to build these connections, the company will not be familiar with others in their industry and will lack personal relations with them. 

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Topics: Small business tips, Latest

About blog

A blog by bOnline for news, tips and insights for UK small and 'micro' business owners.

Subscribe to benefit from our weekly curated tips and tricks you'll need to start or grow your business. We focus mainly on insights related to UK business telecoms and the landline-free future.

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