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10 advantages of a virtual number for small businesses

Posted by Amina Addow on Oct 25, 2019 3:19:03 PM
Amina Addow
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With high-speed Fibre broadband now readily available across most of the country, VoIP is fast becoming the most progressive form of business communications due to the landline set to come to an end.

Often the implementation of a VoIP system in an organisation focuses on replacing porting numbers and setting up voicemail services. One function that can be overlooked is that of virtual numbers which can benefit small businesses and amplify both internal and external communications.

Here are 10 advantages of a virtual number and why a switch to VoIP is best.

What is a virtual number?

A virtual phone number uses IP telephony such as VoIP to transfer voice and data. This is perfect for business solutions for working out of the office or have numerous offices worldwide. It cuts out the long-distance costs and acts as a normal landline. A virtual telephone number routes a call to the user's phone number whether it'd be a landline or mobile phone.

So, what actually is VoIP?

VoIP stands for Voice over Internet Protocol (VoIP). Using the internet, VoIP allows the transmission of data and voice traffic. Instead of plugging your handset into a standard analogue phone exchange, your phone connects to your broadband or 4G connection. When making a call, your voice is converted into digital data and sent over your WiFi or 4G connection, just like any other internet data. 

1. No contract

For a small business, committing to new technology can come as a risk and is expensive. Compared to traditional landlines, a virtual number can be acquired without a contract. This means you only pay for minutes used within your contract and you're free to cancel anytime.

2. Consistency

Using cloud phones for your business allows for consistent call quality and keeping your office phone number. Consistency is essential for unique branding and allows for the development of customer service.

As a small business, particularly in a crowded field, you want your small business to stand out from competitors and also have access to technologies that larger corporations have. Calls can also be handled by a virtual receptionist meaning that if calls cannot be answered will route to the next user.

3. Cheaper calls

Since VoIP converts your voice data into digital signals, making a local call becomes just like sending an email or browsing the web. This is especially handy for any business relying on national or international calls, as these can deliver significant reductions in cost. Using VoIP systems can save small businesses up to 30% compared to traditional landlines. bOnline's VoIP packages include 01,02 and 03 numbers available free to call.

4. Business presence - work from anywhere

VoIP systems are not bound to a geographic number meaning your business can have both an international and local presence.

Furthermore, VoIP calls can be sent and received using your computer, so you can just use a headset and answer calls with a click or grab them on your smartphone. As long as there is an internet connection, WiFi or 4G available, you and your staff are able to work from anywhere in the world.

5. Multi-channel

With VoIP, calls aren’t just confined to audio. Access multiple channels such as instant messaging, video calls and easy call conferencing with multiple callers. Some services can also transcribe voicemails and transfer into emails creating a totally unified communications service.

6. Backup and Security

With cloud technology, security and software updates are handled by the cloud provider and updated automatically. This also minimises downtime for your business saving money and time.

7. Multimedia integration

Other communication tools can be integrated with VoIP systems. Popular integrations include connecting your CRM contacts integrations, call recording and much more. Cloud collaboration tools are rapidly changing the world of business by lowering costs and boosting security and flexibility.

8. No installation

As VoIP can make calls via the internet there’s no installation or confusing jargon to understand. Most VoIP phones are software-based meaning that the installation process simply means downloading an app on your mobile and laptop. There's also added security with going for a hosted telephony system as all updates will be handled by the provider. 

9. Keep your existing number

For a lot of business, the telephone is the first line for communication for customers, clients and business partners. Acquiring a virtual number means that you get to keep your business phone by simply porting numbers to the cloud. Furthermore, for small business who rent their office space once you move property, you'll be able to take your number with you.

10. Add a touch more professionalism to your business

Add more professionalism with VoIP phones by providing your customers with one number to contact you on. This also makes sure that your clients are connected to the right person at the first signal with the use of the feature time of day routing.

Final Thoughts

Convert your best leads by answering opportunities when they call every time with VoIP.

Put your voice front and centre with cloud phones and start benefiting from one phone number across all your devices. For insight and introduction to cloud phones for your small business click here or speak to our friendly team on 0203 917 9950.

Topics: Latest, VoIP

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A blog by bOnline for news, tip and insights for  UK 'micro-business' owners.

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