If you're looking to upgrade your small business phone system, a VoIP solution should be one of the first options you look at. This technology offers cheap tariffs, high-quality voice calls and a wealth of extra features, from the ability to pick your own memorable number to conference calling and even video services.

But one of the main benefits of VoIP phones, when compared to legacy landline technology, is their flexibility. This technology lets you keep in contact with colleagues, customers and suppliers from anywhere, and on almost any device.

As the way we work evolves, smart communications tools like VoIP will become integral to how we keep in touch. So what can VoIP offer to support this new environment?

Coping with the move to permanent hybrid working

One major trend to be aware of is 'hybrid working'. This refers to a way of doing business where employees split their time between coming into the office and working from home. 

It's something that's boomed in popularity in the wake of Covid-19 lockdowns when many employees discovered the benefits of home working for the first time, while employers often found fears this would make people less productive were unfounded. And despite offices reopening as the pandemic fades, hybrid working is here to stay.

For instance, research by the Chartered Management Institute (CMI) found 84 per cent of firms have adopted this solution, while managers increasingly believe this will be a permanent fixture that firms will have to adapt to.

Though larger firms are more likely than their smaller counterparts to have done this, it would be a mistake to think this is just for big businesses. 

In today's competitive labour market, the ability to offer perks such as this, which help people maintain a good work-life balance, is increasingly important. Without it, growing businesses may find it harder to attract the talented staff they need to thrive.

Connect anywhere, any time

So how can VoIP phone systems help make businesses fit for this environment? One of the major benefits of this technology is that your phone isn't restricted to a hardwired handset sitting on your office desk.

Instead, you can take it with you wherever you go. A VoIP phone system can be accessed via an iOS or Android app, letting you make calls anywhere you have a 4G signal. This means you can be contactable when you're at home or on-site without the need to hand out a personal mobile number.

It can also be accessed via a web browser app, therefore turning any desktop or laptop PC into a connected device - all you need is a mic and a speaker, such as a headset.

What's more, you can also take advantage of the call forwarding and routing services to ensure you're available wherever you happen to be working. This ensures colleagues or customers don't have to be passed around in order to reach the people they want to speak to, providing a better experience for everyone.

Find out more about the benefits of VoIP phones or get in touch with bOnline to see our range of cheap VoIP deals for small businesses.