bOnline phone now allows your business to present a professional experience to callers outside of your operating hours with a closed audio greeting.

Simply record your message directly into the system via your bOnline phone account holder dashboard or upload a pre-recorded message. It's that easy!

By default, your phone system already has a generic professional closed message and with this latest feature release, you can easily customise this message as and when you need. 

While it may seem like a small detail, setting up an after-hours announcement will help you present a professional image to all callers even when you’re closed. By presenting a clear, welcoming message containing relevant information about your business, it shows callers you value their time and want to assist. 

Using the bOnline phone dashboard you can set a professional closed greeting. This greeting will play each time a customer calls your business outside of your office hours.

How to set up

To record:

• Select ‘Call Flows’ and scroll down to ‘Closed Greeting’
• Select ‘Record’ to record an audio message 
• Using the prompts to “start recording’, ‘Stop record’, ‘Play Back’ and ‘Save’ or ‘Bin’ your recorded message.

To Upload:

• Select ‘Call Flows’ and scroll down to ‘Closed Greeting’
• Select ‘Upload’ to choose an existing audio file from your device and ‘Save’.

What to include in a closed greeting message

Not sure what to include in your greeting message? Here are some tips:

• Your business name
• Your business hours
• Call to action (for example: call back tomorrow or leave a message.)

For a free bOnline phone demo, please call our sales team on 0203 697 4166, option 1 or email us at sales@bonline.com