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bOnline phone feature release: professional closed greetings

Posted by Amina Addow on Jan 12, 2021 3:55:18 PM
Amina Addow
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bOnline phone now allows your business to present a professional experience to callers outside of your operating hours with a closed audio greeting.

Simply record your message directly into the system via your bOnline phone account holder dashboard or upload a pre-recorded message. It's that easy!

By default, your phone system already has a generic professional closed message and with this latest feature release, you can easily customise this message as and when you need. 

While it may seem like a small detail, setting up an after-hours announcement will help you present a professional image to all callers even when you’re closed. By presenting a clear, welcoming message containing relevant information about your business, it shows callers you value their time and want to assist. 

Using the bOnline phone dashboard you can set a professional closed greeting. This greeting will play each time a customer calls your business outside of your office hours.

How to set up

Greetings

To record:

  • Select ‘Call Flows’ and scroll down to ‘Closed Greeting’
  • Select ‘Record’ to record an audio message 
  • Using the prompts to “start recording’, ‘Stop record’, ‘Play Back’ and ‘Save’ or ‘Bin’ your recorded message.

To Upload:

  • Select ‘Call Flows’ and scroll down to ‘Closed Greeting’
  • Select ‘Upload’ to choose an existing audio file from your device and ‘Save’.

What to include in a closed greeting message

Not sure what to include in your greeting message? Here are some tips:

  • Your business name
  • Your business hours
  • Call to action (for example: call back tomorrow or leave a message.)

For a free bOnline phone demo, please call our sales team on 0203 697 4166, option 1 or email us at sales@bonline.com

Topics: Latest, Feature releases

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A blog by bOnline for news, tip and insights for  UK 'micro-business' owners.

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