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bOnline shortlisted for CXA 2020 B2B Customer Experience - SME

Posted by Amina Addow on Sep 8, 2020 11:49:12 AM
Amina Addow
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bOnline is excited to announce that we’ve been shortlisted by Customer Experience Awards 2020 for B2B Customer Experience SME.

Customer Experience Awards

Now in its 10th year the Customer Experience Awards highlights and celebrates initiatives dedicated to improving customer service and the overall customer experience.

The Customer Experience Awards are a highly recognised awarding body seeking out the best in customer service. We’re immensely proud that we’ve been able to be shortlisted.

What this means for bOnline

This is a fantastic achievement as we continue to serve small businesses in the telecom and VoIP sector.

The telecom industry is notoriously difficult to satisfy customers. In 2019, we’ve been consistently rated Excellent on leading review websites such as TrustPilot where we recently reached over 5,000+ reviews. Over the years we’ve been able to show that affordable prices can also be led with excellent customer service. 

Our fantastic customer service teams are at the heart of everything we do at bOnline. We’re proud of the work we’ve been doing to deliver a reliable and consistent service for our customers

We are now preparing for the launch of our new VoIP product which will introduce easier automation and better user experience for our customers. 

A fantastic year for bOnline

This shortlisting comes at a time where we’ve already been recognised by ITSPA and Growing Business awarding bodies. Additionally, we’ve also been ranked for Deloitte’s 2019 Technology Fast 500TM EMEA.

All of this further cements and highlights the important work we do for the small business sector. bOnline is continuing to pave a way for small business communications and make sure our sector has the same benefits as larger corporations.

Our commitment 

bOnline will continue to make sure that small businesses are able to access the same technology as larger corporations. This shortlisting showcases that there is a need for reliable telecom service providers for small businesses. 

Above all, thank you to all our amazing staff who make us the UK #1 small business provider!

Wish us luck in October and watch this space for more exciting news regarding our VoIP product.

Topics: Latest, bOnline & Industry News

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