Small business secrets...

5 VoIP features to ensure that business calls are always answered

Posted by Amina Addow on Dec 8, 2020 9:00:00 AM
Amina Addow
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For small business owners, every call is vital to connect with stakeholders, customers and other business partners. Your small business has to maintain a reliable telephony which can store and recall any message. Missed calls often lead to loss of sales and revenue consisting of missed leads and frustrated customers.

With over 50+ features a VoIP phone system can help prevent this by ensuring that every call reaches your business.

What is VoIP? 

Voice over Internet Protocol (VoIP) is a phone system technology that makes calls over the internet. With VoIP, you can make calls from any device as long as you have an internet connection. It is similar to other internet-based communication applications like Facebook Messenger or Apple Facetime. VoIP is a lot more secure and has reliable HD call quality better suited for small business use. VoIP is not only used to make calls it has 50+ features that your business needs and will help improve your small business. 

1. Call Forwarding

Call forwarding direct calls to another number at no extra cost. With call forwarding, you can create a certain schedule that forwards incoming calls to different numbers. This boosts efficiency across the whole team making sure that there's always someone to answer the call. Further, creating custom journeys can also ensure that after-hour calls are reached via voicemail or transferred to your mobile phone. Making sure every message reaches your business and you are able to get back to customers. 

2. Simultaneous Ringing

Simultaneous Ringing gives you the ability to have multiple devices ring when a call comes in. Increasing the chances of calls being answered quickly across the team, this is particularly helpful for small teams to ensure productivity.  In turn this function decreases the likelihood of missed calls and gives a sense of responsibility across the team to ensure calls are answered.

3. Virtual receptionist

A virtual receptionist can also be used to tend to customers and set up with custom messaging for when you’re out of the office or on lunch breaks. This feature works by using a default (or custom) voice message to alert the caller that you are away from the phone. The caller can then choose to leave a message leaving you to call them back asap. Without a receptionist calls will endlessly ring into the void and it's unlikely that customer will come back to your business. 

4.Voicemail to email

For situations where your small business is busy the voicemail to email function transcribes voicemail to email or text that can help save contact information left after hours so that way you can get back to customers quickly with a solution. 

5. Remote working

Due to Covid-19 remote work is required and the transition was not smooth for everyone. There have been many issues at the beginning of the pandemic having to do with virtual workers because there were adjusting to a new system. With the help of VoIP, working from home is simply because on their device it can easily be installed and they can work from wherever. There are 50+ features with VoIP that remote workers can use to never miss business calls. 

Make the switch

To see how VoIP can help you never miss an important business call check out our packages or call our team on 0203 697 4166. 

Topics: Latest, VoIP

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A blog by bOnline for news, tip and insights for  UK 'micro-business' owners.

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