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BT landline shutdown: what your small business should do now

Posted by Giselle Camacho on Sep 30, 2020 2:40:31 PM

BT landline shutdown: what your small business should do now

BT has announced that traditional ISDN landlines will cease to exist due to high maintenace costs and outdated technology.  There are far better communication tools for your small business such as Voice Over Internet Protocol (VoIP). It's now time to plan for the future to allow for minimal disruption.

ISDN shutdown: what your small business should do now

Integrated Services Digital Network known as ISDN is a digital transmission of voice, video, data, and other network services over the traditional circuits of the public switched telephone network. ISDN has been used for telephone communications both in domestic and business users all over the UK. However, the technology is very outdated. The full stop-sell of these lines will be in 2023 with a trial run in Salisbury in December. 

Migrate from traditional landlines

Many small businesses that relied on ISDN will have to migrate to other phone systems before 2025 so the business can continue to function normally. A recommendation is to plan this process carefully in terms of picking a provider and training of staff.  We outline in detail how your small business should approach this transition.

Pick a VoIP provider

There has already been a large number of small businesses that have moved to VoIP. VoIP is a phone system technology that makes calls over the internet. There are many reasons that many small businesses have switched to VoIP such as cost, flexibility, and productivity. In the UK there are many VoIP providers

Switch to fibre-optic broadband

Fibre-optic broadband is better at transferring data than standard copper cables which will soon be gone. This is important when it comes to VoIP which relies on a fast and reliable internet connection. Giving your business increased speed and reliability than a standard broadband line. 

Set up

Prepare for Installation and testing. Installation for systems such as VoIP is very simple. The installation requires an app or software to be installed on your device. After testing that the system is working correctly and then you are all set to continue operating your business as normal.

Train staff on the VoIP

Training of staff is important for business continuity and also deal with unexpected outages. Make sure that your employees and colleagues are comfortable with this new technology and additional features. Whilst VoIP is a simple technology for optimum productivity and level of customer service.  

Final thoughts

A switch to VoIP can be a simple procedure for your business if you follow the steps outlined. We recommend you make the switch as soon as possible to minimise disruption to your small business and customers.

bOnline has been helping small businesses just like yours switch to VoIP then any other providers. Discover the features that can help your small business grow and operate at improved productivity. Check our specialist packages or call our team on 0203 697 4166.

Topics: Latest, VoIP

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