Small business secrets...

Marketing can be expensive especially for small businesses that have limited start-up funds. Small businesses need to put themselves on the map using marketing tactics to stand out from a competitive environment. Good news is that some marketing tips are inexpensive and sometimes free.

Here are ways you can market your small business that doesn't break the bank.

Inbound and outgoing calls are an imperative part of a call centre business. Traditional telephony doesn't have all the features necessary to answer each call efficiently and in a timely manner.

VoIP can help maximise call handling and make sure every call reaches your business with over 50+ features. Here are seven VoIP features that can benefit a call centre.

Once you’ve established yourself as a sole trader and making consistent profit, it’s a good idea to plan for growth. To business owners, growth often means increasing sales, however, you also need to focus on how to maintain or improve your profitability and learn how to maximize your time while scaling.

Here are five things to consider when growing into a small business:

For most businesses, most leads come from inbound and outbound call leads. As small and medium businesses begin to grow the need for better technology and practices become clear.

Here are VoIP features to help your SME help generate and handle sale leads.

In 2025, the landline will cease to exist and UK businesses will need to find an alternative. While the switch to VoIP is inevitable, it's important to keep track of key milestones in this process.

We've compiled a timeline of important dates your small business needs to keep track of ahead of the BT shutdown.

Many small businesses have already experienced the benefits of VoIP for their internal and external communications. There are still small businesses who are hanging onto traditional landlines at the cost of their business operations.

Here are some signs that your small business needs to switch to VoIP. 

Along with the COVID-19 pandemic, there has been a great demand for remote working and adjusting to this 'new normal'. The way we have to work and interact with our colleagues has changed and needs to be monitored in a new way.

Here are seven way to manage remote teams with VoIP.

As a business owner, you have many roles and responsibilities that often take up time. Unified communications can help you connect with stakeholders, suppliers and employees without having to worry about being physically present.

Using VoIP, you can unify chat, calls and video calls to one device. Communicating with your team is especially important now where remote work is required due to the COVID-19 pandemic. Allowing you stay connected, here is more on what 'Unified Communications' is and how your small business can benefit.

The use of traditional landlines has become obsolete due to mobile phones and VoIP. Due to the BT shut down, there is no other option to find a new alternative. You may have decided that VoIP is the best option for your small business but there are many VoIP providers.

Now it is time to choose a VoIP provider for your small business and things to keep into consideration when making this decision is the cost, reviews, customer service, and many other things that are important when making this decision.

VoIP has amazing benefits from all the features it offers. However, a main concern about VoIP is if the call quality is as good as traditional phones. We weigh what could affect the quality of your VoIP phone but how it still is a better alternative for small business communications.