Small business secrets...

4 ways slow internet broadband is hurting your business

Posted by Amina Addow on May 29, 2019 1:03:23 PM
Amina Addow
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In today’s day and age, slow business fibre broadband can be detrimental for small businesses in terms of productivity and customer service. Only in 2017, it was believed that poor internet services cost the UK £7 billion pounds a year.
We’ve outline just what consequences slow business fibre broadband can have.

1. Slow broadband can hurt productivity

One of the biggest disadvantages to slow internet speeds is slow productivity of staff.

With apps working slower than they need to will mean less completed work with various operations falling behind.

This can lead to lower morale and have even more of an effect on employee engagement.

2. Hurting customer service

Complaints nowadays are rarely done via telephone, consumers are now turning to review sites and social media to vent their frustrations.

In fact, 78% of people who complain to a brand via Twitter expect a response within an hour

Low speeds mean longer waiting times and getting consumer queries resolved and worse yet. This could feedback to the customer that you don’t care about their issues.

Small businesses seeming not to care about consumers is one of the reasons why customers leave.

3. More people working means slower speeds for everyone

Having a big team means stretching the bandwidth of your broadband speeds. With slow internet, this means slower speeds for everyone involved.

This can lead to frustrations across the team and lower morale as employees and crucial targets being missed.

Crucially, it leads to the slow run of the day to day business. 

4. Revenue takes a hit

Most importantly, slow internet speeds can bring a massive hit to revenue.

With your business not being able to run accordingly could mean failures to serve customers and close sales.

For instance, if your company’s CRM system is not working efficiently will cause delays to the whole team.

What you can do right now

At bOnline, our business fibre broadband has guaranteed speeds at a low price. This bundled with our Total Care services doesn’t charge you in terms of downtime and low speeds.

Our business broadband is rated as one of the best as per TrustPilot and Google Reviews.

Business internet needs to be high-quality, resilient and reliable.

We can keep your business trading online easily and securely.

Topics: Broadband, Latest

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