Small business secrets...

4 benefits of social media for your small business

Posted by Amina Addow on Nov 26, 2018 10:47:32 AM
Amina Addow
Find me on:


It goes without saying that having a social media presence is one of the great ways to build your business brand. The powerhouse of social networks: Twitter, LinkedIn, Facebook, YouTube and Instagram are all instrumental and can be powerful in building an audience. We detail just how social media can help your business grow.


Making sure your business is on social media poses a potential massive reach and growth for your business. A feature which can be utilised is promoting. This is beneficial as you can target specific consumers to your product. Using memes and GIFs can also make posts more fun and interesting to get followers to engage with your page.

Customer Service 

Social media websites can also help small business provide better customer service. The various platforms enable and encourage one-to-one interaction with consumers. This can be used to resolve customers queries promptly and build a good rapport. Furthermore, social media can also be used to initiate a conversation by adding questions in captions. Using these tactics would mean your business can now connect with your customers in real-time.

Improves Website Traffic

Regularly creating appealing posts on your social platforms will lead users onto clicking your website. This is a simple and effective way to increase and improve website traffic and invite interest in your products.

Brand Awareness

Perhaps the most important benefit social media can provide is brand awareness. Having a social media presence has the potential to introduce your brand to new customers. The more people who know about your business the better, so there’s no doubt that your business will benefit from social media.

Overall, we hope this blog gives an insight into why using social media is so instrumental to the success of your small business. Moreover, most networks give you a detailed insight on your page regarding who you are reaching showing age, gender and occupation. This will really help you to understand your audience and adapt your marketing strategy.

For more tips and tricks to help your small business thrive, be sure to check back onto for more resources.

Topics: Small business tips, Latest

New call-to-action

About blog

A blog by bOnline for news, tip and insights for  UK 'micro-business' owners.

Subscribe to benefit from our weekly curated tips and tricks you'll need to start or grow your business. We focus mainly on insights related to UK business telecoms and the landline-free future.

Join the VoIP phone system revolution! 

Subscribe here!

Recent posts