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Can Voice Over Internet Protocol replace traditional telephony?

Posted by Amina Addow on Nov 4, 2019 5:39:51 PM
Amina Addow
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For many small businesses, telephony is needed to provide consistent communication between suppliers, customers and business contacts. In recent years, VoIP (Voice Over Internet Protocol) has disrupted the market. Previously, considered for personal use it's now been introduced and used within businesses but can cloud phones truly replace traditional telephony?

We look at how cloud phone features are changing telecommunications for the better.

What is VoIP?

VoIP stands for Voice Over Internet Protocol which allows calls to be using the internet. This has been popular for personal use such as making calls and text messaging through apps such as Whatsapp, Skype and Facebook Messenger. Due to technological advancements, VoIP is now used within large and small corporations. Cloud phones are either available as software (an app downloaded on your phone or laptop) or hardware using headsets and desktop phones.

How VoIP is different from the landline?

There are many differences between the landline and VoIP. Comparing the two, the landline is considered ‘outdated’ and a costly alternative. This is due to the landline being connected to the Public Switched Telephone Network (PSTN) using copper lines. Furthermore, phone lines are confined to a geographical place making it harder to change locations without paying fees or purchasing an entirely new landline.

VoIP telephone is hosted on the ‘cloud’ meaning that wherever there’s ‘Wi-Fi’ or stable internet connection the service can be accessed from anywhere. Moving on,  the costs are a lot cheaper and many providers offer internet telephony without a contract. The introduction of business cloud phones is revolutionising telecoms.


When it comes to costs, switching to the cloud is much more cost-effective compared to traditional landlines. Businesses can now get access to cloud phones for as low as £9 per month without a contract. This makes communications more sustainable and as the source is data packets making communications limitless.  Switching to VoIP can save businesses up to 50-75%  providing a much cheaper alternative.

Call Quality

Prior to 2019, using cloud phones did not give the call quality needed for business use. However, with the introduction of full-fast fibre, IP networks now can transmit clear audio and connect phone calls at high speed. This means that small businesses can switch with ease knowing that the quality will not be affected and that VoIP is well on its way to replace the phone line both at home and within businesses.

Landline and International Calling

Compared to traditional phone international calling using cloud phones is significantly cheaper and more reliable. Most VoIP phone packages have international calling included the meaning that at no extra cost you can easily contact international business contacts. This kind of technology isn’t new but using cloud phones instead of traditional telephony means that phone calls abroad won’t break the bank.

Keep your phone number

For many businesses, the telephone is the most popular form of dialogue for customers. Unlike the landline, VoIP services allow you to bring your telephone number with you if your business moves office premise. Furthermore, most providers will be able to port your existing number to the cloud providing consistency to customers and employees.

Remote working

One feature that the landline cannot replicate is remote working, this is due to the traditional phone system being confined to copper wires. Whereas, with VoIP as only a solid internet connection is needed a call can be made anywhere in the world. This is ideal for remote working as employees can be easily reachable.

The end of the landline

In short, the answer is yes! VoIP can replace the landline and Openreach certainly agree with confirming that traditional telephony will stop being issued in 2020. VoIP is the clear alternative and implementing cheaper and better communications small business can benefit from additional features.

Switching to VoIP

It’s simple to switch to VoIP systems, at bOnline we handle onboarding, porting your original number and help and support. To find out more about our packages and how we can update your telephone line us a call on 0203 617 9950 or click here. We look forward to bringing you into the digital age!

Topics: Latest, VoIP

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A blog by bOnline for news, tip and insights for  UK 'micro-business' owners.

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