Small business secrets...

What is Unified Communications?

Posted by Giselle Camacho on Oct 7, 2020 11:00:00 AM

Untitled design-3When it comes to small businesses you can have many roles and responsibilities that you have to be prepared for at any moment. Unified communications help you connect with team members and customers from any location. VoIP is a tool that helps it all run smoothly by connecting your chat, calls, and video calls to one device. Business communication is important especially now where remote work is required due to the pandemic. VoIP helps keep you connected to employees and customers while offering many features. 

What Unified communications is and how it can benefit your business.

Unified communications is a communication system that requires digital technology that helps you connect and communicate with others at any time from anywhere in the world. Unified communication can be done through video calls, voice calls, messages, email, and video conferencing. 

Unified communication is the key to success when it comes to small businesses. They are lowering costs and offering functions that will help the business succeed while using their resources in the best way possible. Unified communications help small businesses stay organized all in one system, they can be ready for their next call when they are needed. 

There are many benefits to Unified communications. One benefit is that it increases productivity since you can work at any time that works for all of your team members from a device they would like to use. Work is no longer only at your desk or computer it is on any device that has an internet connection. Right now due to Covid-19 there has been an increase in remote work which requires Unified communications. You can not be at work connected by wires right now which has made more businesses switch to systems such as VoIP so they can communicate from wherever they are working as long as there is an internet connection. 

What is VoIP?

(VoIP) or Voice over Internet Protocol is a phone system technology that makes calls over the internet. It is similar to other communication devices like Facebook Messenger or Apple Facetime. Compared to VoIP, messenger and Facetime are less secure and don't have HD call quality. The setup of VoIP is also very simple because all you need to do is have a reliable internet connection. Installing VoIP does not require an engineer because all you need to do is install an app or software on your phone. Another benefit is that fixing issues will not require an engineer and be resolved quickly compared to traditional landlines. 

VoIP Features


Offers HD quality clear and reliable calls through the nation's premium network.

Call menus: Greets customers and directs them to the correct extension.

Call queues: Minimizes customer wait time and helps prevent missed calls.

International Calls: Make calls internationally at lower rates compared to traditional landline prices.


VoIP has video calls to connect with your team through video calls from wherever you are. It also offers Video conferencing. You're able to have remote meetings where team members enter a meeting with a pin. It also includes features such as muting and the ability to “raise hand” to make video conferencing easy to manage and use.   


VoIP offers CRM integration. The VoIP phone system can integrate existing third-party CRM applications such as Gsuite or Microsoft Office. This helps small businesses organize reports and connect with customers all in one place.It also has Cloud storage where you can share files and documents with your colleagues for easy access. This also has a backup option to help secure important documents.

VoIP has 50+ features that help small businesses in many ways. From the basic phone call needs to CRM integration there are many options to help a small business run. Through VoIP, you have the features that you wouldn’t have had with traditional landline phones. VoIP is a system that will make running your business easier while giving your customers a positive experience. While there are still people that use landlines they will have to make the switch to VoIP due to the BT shutdown where landlines will no longer exist. 

To see how unified communications can help your small business check out our packages or call our team on 0203 697 4166.

Topics: Latest, VoIP

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