Small business secrets...

As with any other industry, VoIP has its own unique terminology. This can get confusing really quickly for an outsider without any prior knowledge of the system. 

If you are considering the switch to VoIP, here’s a quick walk through on what the technical jargon actually means.

By 2025, BT plans to shut down their traditional telephone lines in favour of IP systems.  The switch to VoIP couldn’t be more imminent but moving your telephony is simple. In fact, it can be done in five easy steps.

VoIP phone systems include functionality beyond making and receiving calls. There are over 50+ features available designed to enhance call management, workflows and encourage collaboration. Using these features effectively can improve the overall customer experience and make sure your small business never misses a call. 

Here are ten VoIP features your small business can benefit from today.

We’ve talked at length on this blog on the benefits of VoIP and how it is shaping and enhancing communications in the business world. One of the biggest advantages of having a cloud phone system is the huge savings it can bring to your small business.

Statistically, switching to VoIP systems can save you a third compared to using traditional landlines and on average businesses save up to 75%.

"VoIP" stands for Voice Over Internet Protocol and means the use of the internet for telephony. It's the basis of many modern phone systems and allows voice calls through well known apps and services.

By 2025, BT plans to shut down their traditional telephone lines in favour of IP systems. Many small businesses will have to adjust to this change, in this article we'll go through questions you may have so you can understand this change and how it will affect your business.

For businesses, relying on landline telephony has limits in today’s environment. Landlines are shackled to a location which requires you to physically be there to answer or force you to endure costly call forwarding and diverting charges to enable remote working - not to mention the added expense of engineering visits every time something goes wrong. 

A switch to a VoIP phone system or 'cloud phone' gives you options for working remotely and begs the question - “do I need an office at all?” 

Here are five reasons to ditch your office space and upgrade to a VoIP phone system.

The end of the landline is fast approaching and small businesses will need to find alternatives to traditional telephony. We've complied everything you need to know in regards to the switch-off.  From what Opernreach is doing, along with a run-down of what to expect in 2020.

It's no secret that the hardest year of business trading is usually the first. In fact, 90% of businesses tend to fail. We've compiled tips to help you navigate this and on what to prioritise to ensure you have enough funds, resources and partners to help you through it.

Technology is evolving every year and consumers are usually quick to adopt the latest iPhones. However, companies are slower in the uptake, especially when it comes to upgrading their infrastructure. Sometimes, the reason is existing systems work fine or cutting costs and budget issues.  To stay competitive and survive in the business environment small businesses need to adopt innovations in communication technology. 

Here are a few signs that it may be finally time to upgrade your business phone system.