Small business secrets...

How to engage remote employees to provide better customer service

Posted by Amina Addow on Feb 4, 2021 3:05:18 PM

2020 has brought a new expectation for remote work. Due to Covid-19 nearly half of the UK workforce is working remotely. While remote work has always existed it was never required in the way that it is now.

More importantly, employees have had to completely change how they communicated and collaborate while being separated. The main concerns of remote work are distractions, low productivity and lack of consistent communication. Here are tips on how to engage remote employees while still providing the level of customer service consumers expect.

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Topics: Latest, VoIP

Traditional telephony: Can VoIP replace the landline?

Posted by Amina Addow on Feb 3, 2021 4:11:39 PM

For start-ups and small businesses choosing a phone number is often one of the first decisions.  After all, this will be used for reaching and keeping in contact with customers, employees, suppliers, etc. However, traditional telephony is becoming increasingly outdated leaving VoIP phone systems to take centre stage.

Here's why VoIP technology is slowly taking over the telecom space and as seen from the BT shutdown taking over traditional copper lines altogether.

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Topics: Latest, VoIP

bOnline phone feature release: text to speech

Posted by Amina Addow on Jan 26, 2021 11:42:25 AM

bOnline phone allows you to set your personalised closed greetings with text-to-speech technology, making it easy to accurately portray a professional message.

Easily convert typed text into natural-sounding speech using your bOnline phone dashboard and Google’s AI speech technologies.

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Topics: Latest, Feature releases

bOnline phone feature: Face ID and fingerprint ID login

Posted by Amina Addow on Jan 19, 2021 11:41:18 AM

You can now use Face and Fingerprint ID to login to your bOnline phone mobile app

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Topics: Latest, Feature releases

bOnline phone feature release: business hours setup

Posted by Amina Addow on Jan 12, 2021 4:03:42 PM

bOnline phone now allows you to easily edit, set and manage your business hours of operation using your account holder dashboard.

Simply update your business hours to reflect on how your bOnline phone system should direct your calls.

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Topics: Latest, Feature releases

bOnline phone feature release: professional closed greetings

Posted by Amina Addow on Jan 12, 2021 3:55:18 PM

bOnline phone now allows your business to present a professional experience to callers outside of your operating hours with a closed audio greeting.

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Topics: Latest, Feature releases

Business phone lines explained: landlines vs digital phone lines

Posted by Amina Addow on Jan 12, 2021 3:04:00 PM

For start-ups and small businesses choosing a phone number is often one of the first decisions.  After all, this will be used for reaching and keeping in contact with customers, employees, suppliers, etc.  Much like a professional and branded domain name and email, a phone number identifies and reflects your business (read why NOT to use a mobile number). 

Typically, the decision of selecting a business phone number was closely associated with the trading location of the business as landlines were, by definition, tied to a premise...but no longer is this the case.

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Topics: Latest, VoIP

Top 5 bOnline phone features and how to use them

Posted by Amina Addow on Jan 11, 2021 12:17:00 PM

bOnline phone revitalises our core mission to make VoIP phone systems clear and simple for business owners.

Offering new stylish design, a smoother and more intuitive experience with robust phone system features like call recording and video conferencing as standard. We’ve also used excellent feedback from our customers to ensure it’s easy to use for business owners.

Here are the top five bOnline phone features our small business customers are using and how your business can benefit from too!

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Topics: Latest, VoIP

How a VoIP phone system can limit the disruption to services

Posted by Amina Addow on Jan 7, 2021 3:40:47 PM

In unprecedented times, small businesses need to prepare and take action to prevent loss of services. While a forced change of location or a shake-up of teams can't be avoided, a VoIP phone system can help ensure business continuity and limit disruption for both staff and customers.

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Topics: Latest, VoIP

A clear guide on the BT shutdown for SMEs

Posted by Amina Addow on Dec 10, 2020 2:15:01 PM

Openreach have announced they will be switching off their existing PSTN and ISDN network by 2025 and switching to a single IP network. Meaning that millions of businesses who still use traditional telephony would need to switch to a cloud-based solutions. While 2025 might seem far away small businesses can make the change now to limit disruption to their services. 

Here's everything you need to know regarding the switch off.

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Topics: Latest, VoIP

About blog

A blog by bOnline for news, tips and insights for UK small and 'micro' business owners.

Subscribe to benefit from our weekly curated tips and tricks you'll need to start or grow your business. We focus mainly on insights related to UK business telecoms and the landline-free future.

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