Small business secrets...

In December 2020, Openreach will be rolling out their highly anticipated SOGEA with a soft launch in Salisbury before rolling it out nationwide in the lead up to the BT switch off in 2025. This will make broadband available without line rental for the first time, this shift will undoubtedly cause a shake-up in telecommunications as we know it. We’ve compiled what you need to know about this transition.

bOnline is pleased to announce that we've been shortlisted for Growing Business of the Year: Smaller Company (Turnover up to £10m)! 

Now in it's 22^nd year the award celebrates growth of SMEs in various sectors.

As with any other industry, VoIP has its own unique terminology. This can get confusing really quickly for an outsider without any prior knowledge of the system. 

If you are considering the switch to VoIP, here’s a quick walk through on what the technical jargon actually means.

By 2025, BT plans to shut down their traditional telephone lines in favour of IP systems.  The switch to VoIP couldn’t be more imminent but moving your telephony is simple. In fact, it can be done in five easy steps.

Like many businesses, customer queries and sale leads are dealt with via the phone. Providing consistent excellent customer service is a challenge for any business. However, installing call queues can help and be an invaluable asset for your teams and business. Increasing the chance of calls being answered.

In a business setting, companies strive to make good relationships with their customers and potential business partners. Maintaining these relationships is essential for the success of further growth.

If employees and staff don't participate in the necessary networking to build these connections, the company will not be familiar with others in their industry and will lack personal relations with them. 

Whether in the office or at home call forwarding can be an important part of your internal and external business communications.

Using VoIP feature call forwarding, offsite team members, sales people and executives can easily get calls wherever they may be and keep customer service levels high.

Today is International Small Business Day!

This day commemorates micro, small, and medium sized businesses.

All UK small businesses from all industries are welcome to apply for Small Biz 100! Having a chance at such a wonderful opportunity is hard to come by, so taking advantage of such an event can boost your company to greater heights.

VoIP phone systems include functionality beyond making and receiving calls. There are over 50+ features available designed to enhance call management, workflows and encourage collaboration. Using these features effectively can improve the overall customer experience and make sure your small business never misses a call. 

Here are ten VoIP features your small business can benefit from today.