Small business secrets...

As part of the conscious shift from traditional landlines to mobile technologies Openreach has announced that no new traditional telephony orders will be issued after December 2020. The move brings to an end the use of analogue phone lines and moves communications technology into an entirely online space.

We outline what a landline-free future will look for your small business.

It's important to stay ahead of competitors, particularly in the small business sector to attract more customers and set yourself apart. There are many areas that need to be improved upon to be a clear leader in your field and target market. For example, customer service, operations and overall profitability of your small business.

VoIP can help build upon efficiency and productivity to ensure that your small business is always the first choice for customers. Here are six ways this phone system can help your small business stay ahead.

In light of the pandemic, remote work is required now more than ever. Working from home away from your team can lead to issues in terms of organisation and miscommunication. Managing remotely means to make sure that employees are still accountable for their work while still keeping communication throughout.

With the help of VoIP, this is easy with over 50+ features designed to help communicate clearly even without being in the same room.

Any business owner can tell you, it is impossible to run a business without any outside assistance. No matter what type of business you own, you will need other employees, online resources, and business tools to help you keep your business successful.

Marketing can be expensive especially for small businesses that have limited start-up funds. Small businesses need to put themselves on the map using marketing tactics to stand out from a competitive environment. Good news is that some marketing tips are inexpensive and sometimes free.

Here are ways you can market your small business that doesn't break the bank.

Inbound and outgoing calls are an imperative part of a call centre business. Traditional telephony doesn't have all the features necessary to answer each call efficiently and in a timely manner.

VoIP can help maximise call handling and make sure every call reaches your business with over 50+ features. Here are seven VoIP features that can benefit a call centre.

Once you’ve established yourself as a sole trader and making consistent profit, it’s a good idea to plan for growth. To business owners, growth often means increasing sales, however, you also need to focus on how to maintain or improve your profitability and learn how to maximize your time while scaling.

Here are five things to consider when growing into a small business:

For most businesses, most leads come from inbound and outbound call leads. As small and medium businesses begin to grow the need for better technology and practices become clear.

Here are VoIP features to help your SME help generate and handle sale leads.

In 2025, the landline will cease to exist and UK businesses will need to find an alternative. While the switch to VoIP is inevitable, it's important to keep track of key milestones in this process.

We've compiled a timeline of important dates your small business needs to keep track of ahead of the BT shutdown.

PRESS RELEASE: London, England – 16 October 2020 – bOnline Limited “bOnline”, a leading provider of internet connectivity and VoIP telephony solutions to UK micro-businesses, has been awarded the Silver Award in the UK Customer Experience Awards (UKCXA) 2020. The awards are one of the industry’s highest esteemed CX events recognising organisations providing innovative customer experiences.