Small business secrets...

What is SOGEA?

Posted by Amina Addow on Aug 13, 2020 8:00:00 AM

In December 2020, Openreach will be rolling out their highly anticipated SOGEA with a soft launch in Salisbury before rolling it out nationwide in the lead up to the BT switch off in 2025. This will make broadband available without line rental for the first time, this shift will undoubtedly cause a shake-up in telecommunications as we know it. We’ve compiled what you need to know about this transition.

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Topics: Latest, VoIP

bOnline shortlisted for Growing Business of the Year 2020

Posted by Amina Addow on Aug 11, 2020 2:15:00 PM

bOnline is pleased to announce that we've been shortlisted for Growing Business of the Year: Smaller Company (Turnover up to £10m)! 

Now in it's 22nd year the award celebrates growth of SMEs in various sectors.

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Topics: Latest, bOnline & Industry News

VoIP jargon. What does it all mean?

Posted by Amina Addow on Aug 7, 2020 5:24:01 PM

As with any other industry, VoIP has its own unique terminology. This can get confusing really quickly for an outsider without any prior knowledge of the system. 

If you are considering the switch to VoIP, here’s a quick walk through on what the technical jargon actually means.

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Topics: Latest, VoIP

5 steps to move your small business to VoIP

Posted by Amina Addow on Aug 7, 2020 4:54:09 PM

By 2025, BT plans to shut down their traditional telephone lines in favour of IP systems.  The switch to VoIP couldn’t be more imminent but moving your telephony is simple. In fact, it can be done in five easy steps.

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Topics: Latest

What is a Call Queue and how can it benefit your business?

Posted by Lauren Bagdasarian on Jul 24, 2020 11:00:00 AM

Like many businesses, customer queries and sale leads are dealt with via the phone. Providing consistent excellent customer service is a challenge for any business. However, installing call queues can help and be an invaluable asset for your teams and business. Increasing the chance of calls being answered.

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Topics: Small business tips, Latest, VoIP

8 ways to build better customer relationships

Posted by Lauren Bagdasarian on Jul 23, 2020 12:30:00 PM

In a business setting, companies strive to make good relationships with their customers and potential business partners. Maintaining these relationships is essential for the success of further growth.

If employees and staff don't participate in the necessary networking to build these connections, the company will not be familiar with others in their industry and will lack personal relations with them. 

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Topics: Small business tips, Latest

What is Call Forwarding and how does it benefit your business?

Posted by Lauren Bagdasarian on Jul 16, 2020 2:00:00 PM

Whether in the office or at home call forwarding can be an important part of your internal and external business communications.

Using VoIP feature call forwarding, offsite team members, sales people and executives can easily get calls wherever they may be and keep customer service levels high.

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Topics: Latest, VoIP

International Small Business Day 2020

Posted by Lauren Bagdasarian on Jun 27, 2020 11:54:23 AM

Today is International Small Business Day!

This day commemorates micro, small, and medium sized businesses.

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Topics: Small business tips, Latest

Small Biz 100 applications now open!

Posted by Lauren Bagdasarian on Jun 26, 2020 5:23:29 PM

All UK small businesses from all industries are welcome to apply for Small Biz 100! Having a chance at such a wonderful opportunity is hard to come by, so taking advantage of such an event can boost your company to greater heights.

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Topics: Small business tips, Latest

10 VoIP features your small business can't live without

Posted by Amina Addow on Jun 26, 2020 10:52:11 AM

VoIP phone systems include functionality beyond making and receiving calls. There are over 50+ features available designed to enhance call management, workflows and encourage collaboration. Using these features effectively can improve the overall customer experience and make sure your small business never misses a call. 

Here are ten VoIP features your small business can benefit from today.

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Topics: Latest, VoIP

About blog

A blog by bOnline for news, tips and insights for UK small and 'micro' business owners.

Subscribe to benefit from our weekly curated tips and tricks you'll need to start or grow your business. We focus mainly on insights related to UK business telecoms and the landline-free future.

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