Small business secrets...

As with any other industry, VoIP has its own unique terminology. This can get confusing really quickly for an outsider without any prior knowledge of the system. 

If you are considering the switch to VoIP, here’s a quick walk through on what the technical jargon actually means.

By 2025, BT plans to shut down their traditional telephone lines in favour of IP systems.  The switch to VoIP couldn’t be more imminent but moving your telephony is simple. In fact, it can be done in five easy steps.

Like many businesses, customer queries and sale leads are dealt with via the phone. Providing consistent excellent customer service is a challenge for any business. However, installing call queues can help and be an invaluable asset for your teams and business. Increasing the chance of calls being answered.

In a business setting, companies strive to make good relationships with their customers and potential business partners. Maintaining these relationships is essential for the success of further growth.

If employees and staff don't participate in the necessary networking to build these connections, the company will not be familiar with others in their industry and will lack personal relations with them. 

Whether in the office or at home call forwarding can be an important part of your internal and external business communications.

Using VoIP feature call forwarding, offsite team members, sales people and executives can easily get calls wherever they may be and keep customer service levels high.

Today is International Small Business Day!

This day commemorates micro, small, and medium sized businesses.

All UK small businesses from all industries are welcome to apply for Small Biz 100! Having a chance at such a wonderful opportunity is hard to come by, so taking advantage of such an event can boost your company to greater heights.

VoIP phone systems include functionality beyond making and receiving calls. There are over 50+ features available designed to enhance call management, workflows and encourage collaboration. Using these features effectively can improve the overall customer experience and make sure your small business never misses a call. 

Here are ten VoIP features your small business can benefit from today.

Has your company ever spent hours searching through voicemails due to customers having trouble getting through to your business? Hunt groups are here to change the game for customers and tech services. They are designed to meet the needs and satisfaction of your customers efficiently

We’ve talked at length on this blog on the benefits of VoIP and how it is shaping and enhancing communications in the business world. One of the biggest advantages of having a cloud phone system is the huge savings it can bring to your small business.

Statistically, switching to VoIP systems can save you a third compared to using traditional landlines and on average businesses save up to 75%.