Small business secrets...

As the owner of a business, you've got to maintain a flawless line of communication to reach everyone who matters to your business - even if that’s just you at the start.

Imagine customers, suppliers or stakeholders not being able to reach your business at all, that's essentially the consequence of not having a stable and reliable, digital business landline telephone line.

Whilst this is of utmost importance there are other reasons why a landline number is preferable for small businesses, even if you’re answering it on your mobile phone.

2020 has brought a new expectation for work which many are getting used to. Due to Covid-19 40% of the workforce is working remotely. While remote work has always existed it was never required in the way that it is now.

Employees have had to completely change how they are communicating and working together. The main concern for businesses is the security of important information. Here are tips on how to make your small business and overall organisation secure while working remotely.

As part of the conscious shift from traditional landlines to mobile technologies Openreach has announced that no new traditional telephony orders will be issued after December 2020. The move brings to an end the use of analogue phone lines and moves communications technology into an entirely online space.

We outline what a landline-free future will look for your small business.

It's important to stay ahead of competitors, particularly in the small business sector to attract more customers and set yourself apart. There are many areas that need to be improved upon to be a clear leader in your field and target market. For example, customer service, operations and overall profitability of your small business.

VoIP can help build upon efficiency and productivity to ensure that your small business is always the first choice for customers. Here are six ways this phone system can help your small business stay ahead.

In light of the pandemic, remote work is required now more than ever. Working from home away from your team can lead to issues in terms of organisation and miscommunication. Managing remotely means to make sure that employees are still accountable for their work while still keeping communication throughout.

With the help of VoIP, this is easy with over 50+ features designed to help communicate clearly even without being in the same room.

Any business owner can tell you, it is impossible to run a business without any outside assistance. No matter what type of business you own, you will need other employees, online resources, and business tools to help you keep your business successful.

Marketing can be expensive especially for small businesses that have limited start-up funds. Small businesses need to put themselves on the map using marketing tactics to stand out from a competitive environment. Good news is that some marketing tips are inexpensive and sometimes free.

Here are ways you can market your small business that doesn't break the bank.

Inbound and outgoing calls are an imperative part of a call centre business. Traditional telephony doesn't have all the features necessary to answer each call efficiently and in a timely manner.

VoIP can help maximise call handling and make sure every call reaches your business with over 50+ features. Here are seven VoIP features that can benefit a call centre.

Once you’ve established yourself as a sole trader and making consistent profit, it’s a good idea to plan for growth. To business owners, growth often means increasing sales, however, you also need to focus on how to maintain or improve your profitability and learn how to maximize your time while scaling.

Here are five things to consider when growing into a small business:

For most businesses, most leads come from inbound and outbound call leads. As small and medium businesses begin to grow the need for better technology and practices become clear.

Here are VoIP features to help your SME help generate and handle sale leads.