Small business secrets...

For businesses, relying on landline telephony has limits in today’s environment. Landlines are shackled to a location which requires you to physically be there to answer or force you to endure costly call forwarding and diverting charges to enable remote working - not to mention the added expense of engineering visits every time something goes wrong. 

A switch to a VoIP phone system or 'cloud phone' gives you options for working remotely and begs the question - “do I need an office at all?” 

Here are five reasons to ditch your office space and upgrade to a VoIP phone system.

The end of the landline is fast approaching and small businesses will need to find alternatives to traditional telephony. We've complied everything you need to know in regards to the switch-off.  From what Opernreach is doing, along with a run-down of what to expect in 2020.

Technology is evolving every year and consumers are usually quick to adopt the latest iPhones. However, companies are slower in the uptake, especially when it comes to upgrading their infrastructure. Sometimes, the reason is existing systems work fine or cutting costs and budget issues.  To stay competitive and survive in the business environment small businesses need to adopt innovations in communication technology. 

Here are a few signs that it may be finally time to upgrade your business phone system.

As an entrepreneur or sole trader the most important person in your business, is you! You need to be able to reach every call that reaches your business, from identifying business calls to maintaining a work-life balance. A VoIP phone does all that at a fraction of the price.

It may seem like a good starting point, but using a mobile number does not give off the best image of your small business. This is common in the small business community. A study revealed that 86% of small business owners use their personal phone number for business. As your business grows over the years you'll soon start to feel the pain and limitations.

Here is why it's time to stop using a mobile line and how a switch to a digital line or VoIP phone system is a better alternative.

When looking to improve operations, sales and customer reviews are important indicators. However, small businesses need to consider customer-facing data as well. This is the best way to access pain-points and real-time customer expectations. 

Here are the key ways small businesses can benefit from incorporating call recording to their phone systems.

As a small business owner, you can’t afford to miss calls from customers, business partners or investors. Thankfully, there is a way you can make sure that your response is always turned ‘on’, VoIP is the answer.

Voice Over Internet Protocol (VoIP) is revolutionizing communications tools and have many applications specifically for these scenarios.

One of the first interactions a customer has with a business is through speaking to a representative. Customers expect a service that caters to their needs effectively and quickly.

Voice Over Internet Protocol (VoIP) is a comprehensive phone system that can create better customer communications.

In an age where businesses are able to operate from anywhere and employees are always on the go. Having a business communication device that can keep up is key. A cloud-based phone system can help enhance collaboration and refine operations.

Here are some of the ways VoIP can help teams stay productive.

For most businesses sale leads are made via the telephone with customers querying the product and price. Traditional landlines are able to answer calls with ease but doesn't have the scope of features to personalize customer journeys or help with closing.

We share what VoIP features can help grow sales more effectively.