Small business secrets...

How call analytics can benefit small businesses

Posted by Giselle Camacho on Sep 16, 2020 11:15:00 AM

Call analytics is one of the most important features of a Voice Over Internet Protocol (VoIP) phone solution. VoIP call analytics provide you with valuable insights into the performance of your employees as well as campaigns.

These statistics and insights can be used to bring efficiency and productivity to your organisation. Here are some of the other benefits of call analytics.

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Topics: Latest, VoIP

How small businesses can prepare for the migration from ISDN to SIP

Posted by Amina Addow on Sep 11, 2020 3:00:00 PM

As part of the conscious shift from traditional landlines to mobile technologies Openreach has announced that no new Integrated Services Digital Network (ISDN) orders will be issued after December 2020. 

In light of the landline extinction in 2025, it’s essential to look for alternatives now and move away from ISDNs. Understandably this will cause a shake-up to telecommunications and it’s best to prepare your business now for the ISDN switch-off.

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Topics: Latest, VoIP

ISDN shut down and what it means for small businesses

Posted by Amina Addow on Sep 11, 2020 12:45:00 PM

Small business telephony will be changing quickly as SOGEA comes into effect and traditional telephony issued by BT shut downs. This will see many businesses consumers needing to digitize their phone lines. In fact, the end of the landline is fast approaching with stop-sell being issued in 2023 and the service being completely revoked in 2025.

Small businesses will need to find alternatives to traditional telephony. We've compiled everything you need to know in regards to the switch-off.  From what Openreach is doing, along with a run-down of what to expect in 2020.

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Topics: Latest, VoIP

What is SOGEA?

Posted by Amina Addow on Aug 13, 2020 8:00:00 AM

In December 2020, Openreach will be rolling out their highly anticipated SOGEA with a soft launch in Salisbury before rolling it out nationwide in the lead up to the BT switch off in 2025. This will make broadband available without line rental for the first time, this shift will undoubtedly cause a shake-up in telecommunications as we know it. We’ve compiled what you need to know about this transition.

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Topics: Latest, VoIP

VoIP jargon, what does it all mean?

Posted by Amina Addow on Aug 7, 2020 5:24:01 PM

As with any other industry, VoIP has its own unique terminology. This can get confusing really quickly for an outsider without any prior knowledge of the system. 

If you are considering the switch to VoIP, here’s a quick walk through on what the technical jargon actually means.

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Topics: Latest, VoIP

What is a Call Queue and how can it benefit your business?

Posted by Lauren Bagdasarian on Jul 24, 2020 11:00:00 AM

Like many businesses, customer queries and sale leads are dealt with via the phone. Providing consistent excellent customer service is a challenge for any business. However, installing call queues can help and be an invaluable asset for your teams and business. Increasing the chance of calls being answered.

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Topics: Small business tips, Latest, VoIP

What is Call Forwarding and how does it benefit your business?

Posted by Lauren Bagdasarian on Jul 16, 2020 2:00:00 PM

Whether in the office or at home call forwarding can be an important part of your internal and external business communications.

Using VoIP feature call forwarding, offsite team members, sales people and executives can easily get calls wherever they may be and keep customer service levels high.

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Topics: Latest, VoIP

10 VoIP features your small business can't live without

Posted by Amina Addow on Jun 26, 2020 10:52:11 AM

VoIP phone systems include functionality beyond making and receiving calls. There are over 50+ features available designed to enhance call management, workflows and encourage collaboration. Using these features effectively can improve the overall customer experience and make sure your small business never misses a call. 

Here are ten VoIP features your small business can benefit from today.

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Topics: Latest, VoIP

What is a Hunt Group and how should you use them?

Posted by Lauren Bagdasarian on Jun 18, 2020 2:15:15 PM

Has your company ever spent hours searching through voicemails due to customers having trouble getting through to your business? Hunt groups are here to change the game for customers and tech services. They are designed to meet the needs and satisfaction of your customers efficiently

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Topics: Latest, VoIP

How to save with a VoIP phone system

Posted by Amina Addow on Jun 17, 2020 4:39:55 PM

We’ve talked at length on this blog on the benefits of VoIP and how it is shaping and enhancing communications in the business world. One of the biggest advantages of having a cloud phone system is the huge savings it can bring to your small business.

Statistically, switching to VoIP systems can save you a third compared to using traditional landlines and on average businesses save up to 75%.

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Topics: Latest, VoIP

About blog

A blog by bOnline for news, tips and insights for UK small and 'micro' business owners.

Subscribe to benefit from our weekly curated tips and tricks you'll need to start or grow your business. We focus mainly on insights related to UK business telecoms and the landline-free future.

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