Small business secrets...

How to stay ahead of the competition with VoIP

Posted by Amina Addow on Nov 12, 2020 3:05:14 PM

It's important to stay ahead of competitors, particularly in the small business sector to attract more customers and set yourself apart. There are many areas that need to be improved upon to be a clear leader in your field and target market. For example, customer service, operations and overall profitability of your small business.

VoIP can help build upon efficiency and productivity to ensure that your small business is always the first choice for customers. Here are six ways this phone system can help your small business stay ahead.

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Topics: Latest, VoIP

How to reduce miscommunication within your virtual workforce with VoIP

Posted by Amina Addow on Nov 11, 2020 3:30:22 PM

In light of the pandemic, remote work is required now more than ever. Working from home away from your team can lead to issues in terms of organisation and miscommunication. Managing remotely means to make sure that employees are still accountable for their work while still keeping communication throughout.

With the help of VoIP, this is easy with over 50+ features designed to help communicate clearly even without being in the same room.

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Topics: Latest, VoIP

7 VoIP features that can benefit a call centre

Posted by Giselle Camacho on Oct 28, 2020 11:00:00 AM

Inbound and outgoing calls are an imperative part of a call centre business. Traditional telephony doesn't have all the features necessary to answer each call efficiently and in a timely manner.

VoIP can help maximise call handling and make sure every call reaches your business with over 50+ features. Here are seven VoIP features that can benefit a call centre.

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Topics: Latest, VoIP

9 VoIP features to help SMEs grow sales

Posted by Giselle Camacho on Oct 27, 2020 3:20:00 PM

For most businesses, most leads come from inbound and outbound call leads. As small and medium businesses begin to grow the need for better technology and practices become clear.

Here are VoIP features to help your SME help generate and handle sale leads.

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Topics: Latest, VoIP

7 signs your small business needs to switch to VoIP

Posted by Giselle Camacho on Oct 16, 2020 11:00:00 AM

Many small businesses have already experienced the benefits of VoIP for their internal and external communications. There are still small businesses who are hanging onto traditional landlines at the cost of their business operations.

Here are some signs that your small business needs to switch to VoIP. 

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Topics: Latest, VoIP

7 VoIP features to manage teams working remotely

Posted by Giselle Camacho on Oct 15, 2020 11:00:00 AM

Along with the COVID-19 pandemic, there has been a great demand for remote working and adjusting to this 'new normal'. The way we have to work and interact with our colleagues has changed and needs to be monitored in a new way.

Here are seven way to manage remote teams with VoIP.

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Topics: Latest, VoIP

What is Unified Communications?

Posted by Giselle Camacho on Oct 7, 2020 11:00:00 AM

As a business owner, you have many roles and responsibilities that often take up time. Unified communications can help you connect with stakeholders, suppliers and employees without having to worry about being physically present.

Using VoIP, you can unify chat, calls and video calls to one device. Communicating with your team is especially important now where remote work is required due to the COVID-19 pandemic. Allowing you stay connected, here is more on what 'Unified Communications' is and how your small business can benefit.

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Topics: Latest, VoIP

How to choose a phone system provider for your small business

Posted by Giselle Camacho on Oct 5, 2020 11:00:00 AM

The use of traditional landlines has become obsolete due to mobile phones and VoIP. Due to the BT shut down, there is no other option to find a new alternative. You may have decided that VoIP is the best option for your small business but there are many VoIP providers.

Now it is time to choose a VoIP provider for your small business and things to keep into consideration when making this decision is the cost, reviews, customer service, and many other things that are important when making this decision.

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Topics: Latest, VoIP

VoIP call quality – Is it as good as regular phones?

Posted by Giselle Camacho on Oct 2, 2020 11:00:00 AM

VoIP has amazing benefits from all the features it offers. However, a main concern about VoIP is if the call quality is as good as traditional phones. We weigh what could affect the quality of your VoIP phone but how it still is a better alternative for small business communications.

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Topics: Latest, VoIP

BT landline shutdown: what your small business should do now

Posted by Giselle Camacho on Sep 30, 2020 2:40:31 PM

BT has announced that traditional ISDN landlines will cease to exist due to high maintenace costs and outdated technology.  There are far better communication tools for your small business such as Voice Over Internet Protocol (VoIP). It's now time to plan for the future to allow for minimal disruption.

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Topics: Latest, VoIP

About blog

A blog by bOnline for news, tips and insights for UK small and 'micro' business owners.

Subscribe to benefit from our weekly curated tips and tricks you'll need to start or grow your business. We focus mainly on insights related to UK business telecoms and the landline-free future.

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